Appointment, Add-On, and Walk-In Request Policy:
Appointments are strongly recommended to ensure availability and adequate time for your requested services.
Without prior booking, availability for add-on services cannot be guaranteed. To avoid disappointment, please request any additional services at the time of booking so sufficient time can be reserved.
Walk-in requests are welcome; however, clients with scheduled appointments will always receive priority. Walk-in services and last-minute appointment requests are subject to availability and cannot be guaranteed.
A confirmation reminder text will be sent to you 1-3 days prior to your scheduled appointment.
Late Arrival or No-Show Policy:
If you anticipate being late for your appointment, please notify us as soon as possible. Clients arriving up to 15 minutes late should contact the salon so we can determine whether your service can still be accommodated as scheduled or if modifications, rescheduling, or cancellation will be necessary.
Clients who arrive more than 15 minutes late without prior notice may be considered a No-Show. In such cases, the appointment may be cancelled, and a $20 No-Show fee will be applied to future appointment requests.
We appreciate your understanding, as punctuality helps us stay on schedule and provide the best experience for all clients.
Cancellation or Rescheduling Policy:
If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice prior to your scheduled appointment time.
Cancellations or rescheduling requests made with less than 24 hours’ notice will be subject to a $20 late cancellation/rescheduling fee.
Clients who incur two or more late cancellations or rescheduling fees may be required to pay an additional $20 deposit when booking future appointments. This deposit may be applied toward the scheduled service and is intended to secure the appointment time.
Payment Policy:
Payment is due in full at the completion of your service.
We accept cash, debit, and credit. Please note that damaged currency (including ripped, taped, or excessively worn bills) is not accepted.
Prices are subject to change without notice and may vary depending on service requirements, nail length, design, fixes, or additional time and products needed to achieve the desired results.
Any applicable fees, including late cancellation, rescheduling, or No-Show fees, must be paid before future appointments can be booked or confirmed.
For certain appointments, a deposit may be required to secure your booking. Deposits are non-refundable and may be applied toward the scheduled service, subject to the salon’s cancellation and rescheduling policies.
If you have a referral or discount code, please present the code to usbefore payment. Codes are one-time use only.
Health & Safety / Contraindications Policy:
For the safety of all clients and staff, clients must disclose any relevant health conditions prior to their appointment, including but not limited to allergies, infections, open wounds, fungal conditions, or skin sensitivities.
The salon reserves the right to refuse or modify services if it is determined that providing the service may pose a health or safety risk.
If you are feeling unwell, sick, or experiencing contagious symptoms, please cancel or reschedule your appointment as soon as possible.
Out of consideration for others, clients who are recovering from illness and still experiencing coughing or sneezing are kindly asked to wear a face mask during their visit to help prevent the spread of germs.
Service Guarantee Policy:
If your appointment doesn’t meet your expectations, kindly inform us within 48 hours of your scheduled time. We will work with you to address any concerns, though please be aware that fees may apply depending on the adjustments needed to achieve your desired results.
Any nails broken, cracked, or need fixing within 1 week of your appointment will be repaired for free.
Children, Guests, and Pet Policy:
Children and babies must be accompanied by a responsible adult to ensure they are properly supervised and behave appropriately while in the salon. If a child or baby causes delays or interruptions that impact service times, additional charges may apply.
Children and babies must remain with their accompanying adult at all times and may not be left unattended anywhere in the salon.
Clients are welcome to bring a guest; however, guests must be respectful of the salon space, staff, and other clients. Seating may be limited, and guests should be prepared to wait quietly during services.
Any disruptive or inappropriate behaviour may result in the guest being asked to leave the premises.
Pets are not permitted in the salon. In accordance with Ontario Regulation 136/18 – Personal Service Settings, only trained service animals are permitted.
Confidentiality and Privacy Policy:
As Safflina Atelier, we prioritize maintaining the trust and confidence among our clients, ensuring a safe and respectful environment. We uphold strict confidentiality regarding all client personal details, information, and discussions.
Personal data is securely stored and utilized solely for salon-related purposes.
Any use of client images for promotional endeavors is subject to client consent.
Valuables and Personal Belongings Policy:
Clients are encouraged to avoid bringing valuable items such as jewelry, watches, designer handbags, or delicate clothing to their appointments whenever possible.
While every effort is made to provide a safe and careful service experience, the salon cannot be held responsible for damage to personal belongings or clothing that may occur during your visit, including accidental exposure to products such as polish, wax, dust, lotions, oils, dyes, or other salon materials.
For your comfort and peace of mind, we recommend wearing comfortable clothing that you would not be concerned about accidentally staining or damaging.
Zero-Tolerance Policy:
At Safflina Atelier, we are committed to maintaining a safe, respectful, and professional environment for all clients and guests. Discrimination, harassment, physical or verbal abuse, intimidation, property damage, theft, fraud, or any violation of salon policies will not be tolerated.
If any such behavior occurs, services may be immediately stopped or discontinued, and the individual may be required to leave the premises without refund.
Any person found engaging in prohibited behavior may be refused future services and permanently prohibited from booking future appointments.
The salon also reserves the right to refuse service if a client poses a safety risk, arrives unfit for service (including signs of intoxication), or has contraindicated health conditions.